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NEW BOOK CLAIMS SOCIETY IS “LIAR PHOBIC” – A New Approach to Managing Lies in an Effort to Resolve Conflict

“Our society is “Liar Phobic,” asserts Linda Olden-Smith, seasoned mediator and the author of the book, “We tend to be desperately afraid of being lied to and are dreadfully fearful of being called liars.”

“We expect our fellows to be reliable sources of accurate information so that we do not have to endure the trouble of referencing the accuracy for ourselves and we want others to believe they can rely on us to do our part.”

“Nothing shuts down communication in a dispute discussion quite like the lie accusation.  That is why an entire chapter is devoted to Lies in my book” she states.

"What is also truly interesting, she continues, “is that many character defects that do not specifically fall under the category of lying get pigeonholed as such anyway and further complicates the potential for resolution of disputed issues. People with defects such as 'the lack of ability to commit', 'having a poor memory', and 'limited ability to communicate fine details', get labeled as liars as well.”   Olden-Smith asserts and she continues.  “This is primarily the reason why finding new ways to approach these differences in perspectives is crucial for productive communication as well as improving relationships".  Even when bona fide intent to deceive has indeed occurred, the resolve of the inaccuracy is not found in the act of assigning the disparaging lie label on the offender, nor is it found in the effort to shame the individual.”

“Labeling the individual that has presented what appears to be inaccurate information as a liar, is counterproductive to working through the issues at hand, though this is the traditional response our society feels entitled to express.” 

“Understanding the truth about “lies” is the beginning step toward managing the dilemma.  It helps us to be more patient with the appearance of disputed perspectives and helps us to get to the accurate information we would hope to receive.” she asserts, “The further steps involve creating a mental environment that makes it more advantageous and comfortable for the party sharing the questionable information to be more straightforward or provide more clarity in his perspective.  This approach is neither naive nor manipulative, and is enormously effective in garnering accuracy and setting what would have been a communication debacle back on a productive track.” 

The truth about lies is only a segment of the powerful new communication approach presented in Olden-Smith’s new book, Playing the “Resolution” Card: Mediating Disputes with the Thought Resolution Protocol ™ .    

"I wanted to share the amazing and profound discoveries I experienced with this approach in a way that was not intellectually intimidating to the average Joe with the desire to help himself and others achieve resolution of the conflict that may be encountered at work, at home, in the community or abroad” said Olden-Smith.   “In this time when society is calling for positive change for a more peaceful and productive world”, she says, “It appears that the people are calling for their leaders to produce this change for them.  However, each individual must make his own commitment for change in order for the successful implementation of this world change to be realized.  This book gives the individual the information, inspiration and tools to effectively implement effective and productive change in how he manages conflict.”

Contact:

TRUCE MEDIA

Office: 214-387-8429

Fax: 214-387-8469

Email: info@playingtheresolutioncard.com

http://www.playingtheresolutioncard.com

For a high-resolution JPEG color photograph of Linda Olden-Smith or the book cover, please e-mail info@playingtheresolutioncard.com with the request.

“It’s a unique and paradigm shifting protocol.” says Linda Olden-Smith, discoverer, developer of this innovative methodology, seasoned mediator and author of the book,  “Because”, she continues,  “it reveals the inherent natural properties that scientifically govern the reliable achievement of musical harmony and relates it directly and practically to the reliable achievement of interpersonal communication harmony.”

"This approach is different from the current approaches to conflict resolution," says Olden-Smith, “in that it focuses primarily on the specific thoughts conveyed in the words contributed in the dispute discussion.  This different focus expedites enduring and satisfactory resolution for the parties.  Additionally, this new method circumvents the stifling concerns regarding personality and agenda." She adds, “Currently people that work with conflicting parties, or even conflict in their own lives, tend to expect to have to compromise and manage the seemingly unchangeable personalities and agendas of the opponents or await a day when ‘miraculously’  these contentious other parties come to see the light of ‘reason’.  Societal focus seems to be on identifying personality and agenda types and developing strategies for managing and/or manipulating them.

The Thought Resolution Protocol ™ introduced in my book helps conflicted parties to see the absolute nothingness of what they had previously considered the unchangeable contentious personalities and agendas they face.  It also helps them to realize that the “miraculous day” of change they pray and wait for is ‘today’, more specifically” she continues, “‘is right now’ and finally, she concludes “and they, themselves, can do this!”

Contact:

TRUCE MEDIA

Office: 214-387-8429

Fax: 214-387-8469

Email: info@playingtheresolutioncard.com

http://www.playingtheresolutioncard.com

For a high-resolution JPEG color photograph of Linda Olden-Smith or the book cover, please e-mail info@playingtheresolutioncard.com with the request.
 

NEW BOOK WARNS AMBIGUOUS QUALITY CONTROL STANDARDS IMPOSES RECKLESS IMPLICATIONS FOR ORGANIZATIONS USING MEDIATION SERVICES– New Mediation Approach Declares it has Discovered Solution

“Currently conflict resolution is a very significant workplace concern in virtually all business sectors and the use of mediators to resolve conflict is rapidly growing.” says, Linda Olden-Smith, Mediator and president of TRUCE Dispute Resolution Firm, LLC & Institute and Author of the book. “What is particularly disturbing about the current trend is, as there has been among contemporary methods no standardized precise diagnosis and treatment practice in mediation, there is no reliable method to monitor and evaluate mediator effectiveness. In this climate of growing demand and use of third party neutrals to mediate these disputes this situation imposes some serious and reckless implications.”

Olden-Smith further states, “The current mediation models, while they are better than nothing at all, and we are truly grateful for the tremendous services that have been provided, cast too broad a net around the practice of mediation.  Equipped with a generalized description of impartiality, confidentiality, process staging as well as negotiation techniques, the mediator is otherwise installed in the session by the ‘seat of his pants’.” She goes on to say, “Grasping somewhat blindly at this relatively new and ever evolving discipline to achieve mediation service quality control, there is a tendency to rely on the traditional methods that are indeed not alternatives to dispute resolution but only supplements to it. Mediation is a discipline of Communication, not of Law, Psychology, Sociology, or Religion.”  Olden-Smith laments, “What is being tragically missed here is that the remedial promise that effective mediation practice provides entails specific principles and precise scientific application that is not included in the specialized focus of these other disciplines. It is however, the prime learning objective of the discipline of Communication, which is a separate and integral arena of thought and practice.” she maintains, “The field of mediation has been treated as though this craft is actually the ‘sewer trap’ that captures the sediment of  the not so common ‘common sense’ from these other specialized areas of learning and experience.” Olden-Smith goes on to say, “This would be like expecting that a psychologist due to his extensive psychological training and experience in that field should be able to capably manage your computer mainframe problems. While with specialized computer training, the psychologist as well as any individual is capable of performing this task efficiently.” 

She continues, “Another metric traditionally used to assess mediator effectiveness is the mediator’s ‘settlement rate’. But,” she says, “this benchmark is, at best, a one dimensional snap shot of a progressive process and doesn’t effectively report the means by which the settlement was achieved, the measure of party satisfaction or true closure.”  Olden-Smith warns, “The use of settlement ratings to assess mediator effectiveness conveys the unholy message that the mediator is in someway responsible for the decisions the parties come to.  It inappropriately redistributes the focus away from where it should be, which is on the mediator’s responsibility to create and foster a safe, impartial, communicative environment for the parties to be encouraged to express their self-determination and confidence to resolve their issues for themselves.”  The author/developer maintains that settlement is a “natural and frequent by-product of the proper application of the Thought Resolution Protocol ™ and that the remedial upstream effects that occur in this approach long survive beyond whatever outcome is reached at the end of the session.” 

Olden-Smith introduces the Thought Resolution Protocol ™ in her new book, Playing the Resolution Card.  She claims that the principles and practice developed and outlined in this book provides the definitive edge the mediation practice has been missing in order to not only effectively mediate but to establish specific and reliable quality control standards as well.  She states, “This protocol provides the mediator with pronounced conflict cues that drive his treatment intervention. Reduced to specific words and expressions as they surface in the party’s contribution, the mediator is able to anchor his intervention on a productive track.  The mediator’s narrow focus on the word and gesture expressions of the contributing party serves to isolate the contention at its elemental level.  The means by which to engage this specific focus in the past has not been forthcoming.  In this approach the mediator’s role is sculpted to reveal the integral and exclusive activity of the communication discipline that is distinctively separate from the gray to black areas of inappropriate mediator activity expressed in psychological, sociological, legal and religious practices.”  She adds, “Woven into this protocol’s intervention structure is found the language and practice that maintains this impartial integrity. The mediator’s disciplined adherence to the approach frees him to creatively and effectively assist the parties without the concern of stepping over any inappropriate boundaries.  Mediator effectiveness in this approach is determined by the mediator’s demonstrated ability to foster a mental environment for the party whereby the party experiences safety and open willingness to substantially consider the thoughts he entertains and his voluntary willingness to consider the thoughts the other party entertains.  Because of the meticulous intervention structure, effective mediator activity can be readily monitored and tracked to assure the effective standards are being met.”

Contact:

TRUCE MEDIA

Office: 214-387-8429

Fax: 214-387-8469

Email: info@playingtheresolutioncard.com

http://www.playingtheresolutioncard.com

For a high-resolution JPEG color photograph of Linda Olden-Smith or the book cover, please e-mail info@playingtheresolutioncard.com with the request.